International Orders
We use International
Express Service for all international deliveries. Please allow around 5-12
working days from dispatch. Additional delays may occur during the months of
September - March due to the high demand and heavy load on postal services and
customs. We are not responsible for loss or damage of your order in transit.
This responsibility is passed on to you as soon as we hand your order over to
the shipping company. International orders might be subject to import
taxes/duties. For information, please contact your local customs authority. Any
such taxes are the responsibility of the parcel recipient and are not paid by
us.
Cancellations
Should you wish to cancel your order, you must email us immediately. 30%
cancellation fee applies. Majority of orders are dispatched within 1-2 days
from the order date. Shipped orders cannot be cancelled.
Returns
In the unlikely event of manufacturing faults, we would replace/repair the
products at no cost to the customer. To return an item, you must email us and
inform us of the reason. We will then provide you with further instructions.
Goods must be returned within 8 days of receipt date - unworn and contain all
the original packaging and labels. We will credit your original method of
payment, excluding 25% re-stocking/processing fee and US$30 return fee. All
shipping costs associated with the return of goods are the responsibility of
the consumer.
Exchanges
To exchange a product, you must email us and inform us of the reason. We
will then provide you with further instructions. The goods can be exchanged
within 8 days of the receipt date provided they are unworn and in the original
condition with all the original packaging and labels. When returning an item
for an exchange, please ensure that your name, address, phone number and
instructions are clearly indicated. All shipping costs associated with the
exchange of goods are the responsibility of the consumer. We strongly recommend
that you use traceable shipping, as we will not be responsible for any lost
parcels. For overseas orders this process can take up to 30 days.